Voletarium: Sky Explorers

Rückerstattungen in den App Stores

Apple App Store

To request a refund of purchases from the Apple App Store, please proceed as follows:

Step 1: Visit reportaproblem.apple.com
Step 2: Log in with your regular iTunes account data (Apple ID).
Step 3: Search your purchase(s) for Voletarium: Sky Explorers and click on Report a problem.
Step 4. Click Select a problem and choose the one that’s closest to yours. Describe in the textbox your problem and why you want to refund the purchase. Then click Submit.
That’s it, usually you’ll get your refund within the next 36 hours.

This service is completely managed by Apple. If you have any further questions, please feel free to contact us via the support form.

Google Play Store

Step 1: Visit play.google.com/store/account
Step 2: Scroll down on the page and select « Order history ».
Step 3: Search for Voletarium: Sky Explorers purchase(s) and click the « More » icon.
Step 4: Select « Report a problem ».
Step 5: Select an option that best fits your situation and fill in the form

That’s it, usually you’ll get your refund within the next 36 hours.

This service is completely managed by Google. If you have any further questions, please feel free to contact us via the support form.

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